Quality Concerns
At Real Time Diagnostic Center, customer care lies at the heart of our organizational culture. We believe that total customer satisfaction is the cornerstone of our success in today’s competitive market. Our commitment to adapting swiftly to technological advancements and implementing reliable, state-of-the-art diagnostic techniques has driven our continuous growth and strengthened our reputation.
We maintain a long-standing and trust-based relationship with our clients, which forms the foundation of our sustained success.
Quality Assurance and Licensures
RTDC is accredited and affiliated with the following bodies:
- Khyber Pakhtunkhwa Healthcare Commission
- (ISO Certification) 9001:2015
- National External Quality Assessment Scheme (NEQAS)
Quality Control (QC)
QC includes the application of methodological controls to minimize discrepancies and ensure precision and reproducibility in laboratory measurements of the same parameter.
External Quality Assessment (EQA)
EQA enables performance evaluation against peer laboratories using standardized materials provided by external bodies. RTDC participates in renowned EQA programs including:
- EQAS (External Quality Assessment Scheme)
- RIQAS (Randox International Quality Assessment Scheme)
- CAP (College of American Pathologists) Proficiency Testing
RTDC Quality Policy Statement
RTDC is committed to providing early disease detection and efficient monitoring through:
- Accurate, comprehensive, and cost-effective diagnostic services
- Utilization of advanced technologies operated by qualified personnel
- Maintaining high standards of professional ethics and patient care
User Needs and Requirements
To ensure the needs of users are met, RTDC will:
- Implement a robust Quality Management System (QMS) encompassing people, processes, and equipment.
- Define and track quality objectives aligned with user satisfaction.
- Ensure all staff understand and commit to the quality policy.
- Promote staff health, safety, and well-being.
- Uphold professionalism and ethical standards.
- Foster a culture of continuous improvement.
Compliance with Standards
RTDC complies with the ISO 9001:2015 standard and is dedicated to:
- Continuous staff training and development.
- Ensuring availability and maintenance of modern diagnostic equipment.
- Proper specimen collection, transport, and processing.
- Utilizing validated examination procedures.
- Ensuring timely, accurate, and confidential test result reporting.
- Regular user feedback collection, internal audits, and external assessments.
Reliability of Diagnostic Testing
The reliability of Real Time Diagnostic Center is underpinned by advanced instrumentation and expert staff. Our facility is equipped with:
